When Fintech Apps Ghost You During KYC: The Transparency Problem Nobody's Solving
When Fintech Apps Ghost You During KYC: The Transparency Problem Nobody’s Solving TL;DR The fintech industry’s facing a trust crisis that’s hiding in plain sight: apps are putting users through KYC (Know Your Customer) reviews without explaining what’s happening, how long it’ll take, or what users can do about it. A recent Reddit discussion in the fintech community highlighted the frustration of developers and users alike when compliance requirements clash with customer experience. While KYC is legally necessary, the way most apps handle the review process—with radio silence and generic messages—is creating user abandonment, support ticket floods, and brand damage. This isn’t just a UX problem; it’s a fundamental tension between regulatory compliance and transparent communication that the industry hasn’t figured out how to resolve. ...